Privacy Policy
Last updated: July 26, 2025
This Privacy Policy describes how elvaron ("we", "us", or "our") collects, uses, stores, and shares information about you when you visit our website at elvaron.online, use our services, or interact with us in any other way. By accessing or using our services, you acknowledge that you have read and understood this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register for an account, enroll in a course, contact us, or otherwise interact with our platform. This may include:
| Category | Examples |
|---|---|
| Identity data | Full name, username, profile photo |
| Contact data | Email address, phone number, postal address |
| Account credentials | Password (stored in hashed form), security questions |
| Payment data | Billing address, transaction reference (card details processed by third-party payment providers) |
| Communication data | Messages sent to support, feedback forms, survey responses |
1.2 Information Collected Automatically
When you use our services, certain data is collected automatically through cookies, log files, and similar technologies, including:
— IP address and approximate geographic location
— Browser type, version, and operating system
— Device identifiers and screen resolution
— Pages visited, time spent, referring URLs
— Course progress, quiz results, and interaction patterns
— Session timestamps and click-stream data
1.3 Information From Third Parties
We may receive information about you from third-party sources such as social login providers (if you choose to sign in via a third-party account), payment processors, analytics partners, and publicly available databases. We combine this information with data we hold about you in accordance with this policy.
2. How We Use Your Information
We process your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Contractual necessity |
| Delivering course content and tracking progress | Contractual necessity |
| Processing payments and issuing certificates | Contractual necessity |
| Sending service-related communications | Contractual necessity / Legitimate interest |
| Sending marketing communications (where permitted) | Consent / Legitimate interest |
| Improving platform functionality and user experience | Legitimate interest |
| Detecting fraud and ensuring platform security | Legitimate interest / Legal obligation |
| Complying with applicable legal requirements | Legal obligation |
We do not use automated decision-making processes that produce legal or similarly significant effects without human review.
3. Cookies and Tracking Technologies
3.1 Types of Cookies We Use
Essential cookies are required for the platform to function and cannot be disabled. They enable core features such as authentication and session management.
Performance cookies collect anonymised data about how visitors use our site, helping us identify areas for improvement.
Functional cookies remember your preferences such as language settings and course display options.
Marketing cookies may be set by us or our advertising partners to deliver relevant content and measure campaign effectiveness.
3.2 Managing Cookies
You can control and manage cookies through your browser settings or via our cookie consent tool available on the site. Disabling certain cookies may affect the functionality of the platform. For more information about cookies generally, refer to your browser's help documentation.
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
Service providers — trusted third parties who assist us in operating the platform, processing payments, delivering email communications, hosting infrastructure, and conducting analytics. These parties are contractually obligated to protect your data and use it only as directed by us.
Business partners — where you have enrolled in co-branded or partner-delivered courses, relevant data may be shared with that partner to fulfil the service.
Legal and regulatory authorities — where required by law, court order, or governmental regulation, or where necessary to protect our legal rights or the safety of others.
Successors — in the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the succeeding entity, subject to equivalent privacy protections.
5. International Data Transfers
Our services are operated from the United Kingdom. If your personal data is transferred to or processed in countries outside your home jurisdiction, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legally recognised transfer mechanisms. By using our services, you acknowledge that your data may be processed internationally.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The criteria used to determine retention periods include:
— The duration of your active account and ongoing contractual relationship
— Legal obligations to retain certain records for defined periods
— Limitation periods applicable to potential legal claims
— Our legitimate interests in maintaining records for audit and quality purposes
When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data subject to the conditions described in Section 8.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training on data protection.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and keep your account credentials confidential.
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable legal requirements.
8. Your Rights
Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right of access | Request a copy of the personal data we hold about you |
| Right to rectification | Request correction of inaccurate or incomplete data |
| Right to erasure | Request deletion of your data where no overriding legitimate grounds exist |
| Right to restriction | Request that we limit processing of your data in certain circumstances |
| Right to portability | Receive your data in a structured, machine-readable format |
| Right to object | Object to processing based on legitimate interests or for direct marketing |
| Right to withdraw consent | Withdraw consent at any time where processing is based on consent |
To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.
9. Third-Party Links and Services
Our platform may contain links to third-party websites, tools, or embedded content. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of third-party sites and encourage you to review their respective privacy policies before providing any personal information.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that a minor has provided us with personal data without appropriate consent, please contact us immediately and we will take steps to remove such information from our systems.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through a prominent notice on our website or by direct communication where appropriate. The date at the top of this policy indicates when it was last revised. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
elvaron
Market Pl, Long Eaton, Nottingham NG10 1JZ, United Kingdom
Email: info@elvaron.online
Phone: +44 1538 703334
We are committed to resolving any concerns you may have regarding our handling of your personal data and will respond to all legitimate enquiries promptly.
This Privacy Policy was last updated on July 26, 2025. Previous versions are available upon request.